During our busy times now, you hardly ever get a review from a service that absolutely delights and surprises you. That just happened to me.
Recently, as I was preparing myself for church, I rushed into my kitchen and wash-room to grab towels for a shower. As I stepped into the room, I was greeted with standing water streaming from my hot water heater and continuing to accumulate on the floor.
I was given the number of TROY PLUMBING by my neighbor who gave me an awesome recommendation of past great service.
When the serviceman arrived, he was extremely efficient and also calmed me down assuring me that he would make everything ok as soon as he could.. He and a couple of interns worked steadily, taking down a louvered door for better access to the area.
The three worked quietly and quickly, cleaning as they worked; even taking the door outside and cleaning it like new. When they finished, they continued to clean the entire room, far nicer than when they started,
I have never had this kind of service; not only were they extremely EFFICIENT, but pleasant to the extent that by the time they departed, I had completely calmed down and felt THE WORLD IS A GOOD PLACE AFTER ALL.
TROY PLUMBING"S service based on a one to ten (1 to 10) scale, I would grade a fifty (50) !
They were out at my place within 1 hour, fixed it quickly, cleaned up, and were upfront and clear in all communication and their rates, which were very fair. Thanks for your help.
Professional, knowledgeable, clean, good follow up and great customer service
Water heater failed Easter Sunday afternoon, put the request in HomeAdvisor and within 5 min. Troy called me to see what help I needed. He had Norman out the next morning and 1hr. later I had a new water heater. Fast, high quality work at a fair price, (and he didn't mind me looking over his shoulder and asking questions:) Can't recommend this business enough.
On-time; communicated with the customer.
I had an emergency and the company I had used in the past was not responsive. I called Troy and sons and they took care of the problem within two hours. Their prices were better and their service was great.
Fast! Super efficient!
Great customer service and family oriented. Fast and efficient. Pricing was great as well...as I chose Troy and Sons Plumbing over national and local services. I would recommend them and I will use them again for my plumbing needs. They installed a hot water heater for my family and I.
Professional, reliable, honest and affordable. Had work done on my Main Sewer line, these guys were great good hearted people. Extremely happy with their service. Great company I recommend them overall, one of the best companies out there for your Plumbing needs.
Response by Troy and Sons Plumbing: Thank you so much for the kind words!
I'm happy I read the reviews before contacting another plumber. Troy called within minutes of my online request and was here on time. They inspected where the pinhole leak was coming from, made the repair and as well as other recommendations that I will definitely follow up on. I intend to use this company again. Very professional and reasonably priced. My worries are over...
I called and talked to Troy after seeing the reviews on this site. I'm glad I did. They completed a very professional and clean replacement of my water heater. The experienced installers knew exactly how to efficiently perform the job. I will definitely use Troy & Sons for future plumbing issues. It's great to have an affordable and competent option that allows me to use a local business in my community.
They called me immediately after I put the request in and was able to come to our place first thing in the morning. Would definitely recommend their service to anyone.
Very professional and knowledgeable
Quick, easy, affordable! These guys know how to get it done. I would trust them to complete another job anytime!
Excellent in all respects
My renter said both guys where very friendly and professional, did the job in an out. The bathroom has leaked and the builder didn't install it right. They came in braced it, sealed it up and was so nice to call me and tell me the problem and then didn't charge me.Yes you heard it right. He was so honest and I feel so bad two guys on salary and a truck with wear and tear on his vehicle and insurance on them and the vehicle and not charge for the trip out. I intend on sending them something for their time, this is crazy. My renter couldn't believe it and the people at the grocery store over hearing my conversations could not believe it. We are in shock, I can tell you they are from the old school treat people right and they will tell everyone. You can tell from his conversation he was a Christian, God Bless him and his company. I would not use any one else ever.
Great service and quick work. Would recommend!
Call back was very prompt even though my issue was not an emergency. Troy was very professional. The employees arrived early and completed the replacement of a pressure relief valve and the home shutoff valve in 45 minutes. The cost was well below market. Thanks again Troy and to your team!
Troy was very courteous and contacted me quickly and was able to meet my schedule. The job was done in the most professional way.
Troy is a professional business man. He offered good advice at the same time being attentive to what I wanted accomplished. We quickly reached an agreement and the work was done in an extremely timely manor. I am now a loyal customer. Quality work at a reasonable price and a true desire to provide service and pass on applicable knowledge makes for a valuable member of our community. I highly recommend you give Troy a chance to earn your business.