During our busy times now, you hardly ever get a review from a service that absolutely delights and surprises you. That just happened to me.
Recently, as I was preparing myself for church, I rushed into my kitchen and wash-room to grab towels for a shower. As I stepped into the room, I was greeted with standing water streaming from my hot water heater and continuing to accumulate on the floor.
I was given the number of TROY PLUMBING by my neighbor who gave me an awesome recommendation of past great service.
When the serviceman arrived, he was extremely efficient and also calmed me down assuring me that he would make everything ok as soon as he could.. He and a couple of interns worked steadily, taking down a louvered door for better access to the area.
The three worked quietly and quickly, cleaning as they worked; even taking the door outside and cleaning it like new. When they finished, they continued to clean the entire room, far nicer than when they started,
I have never had this kind of service; not only were they extremely EFFICIENT, but pleasant to the extent that by the time they departed, I had completely calmed down and felt THE WORLD IS A GOOD PLACE AFTER ALL.
TROY PLUMBING"S service based on a one to ten (1 to 10) scale, I would grade a fifty (50) !
Last week, we discovered a water leak in a service line at one side of our property. I called Troy and Sons first thing in the morning, and they were here to help by lunchtime. In order to make the repair in the service line some extra work needed to be done inside the house. All the work was done well. It looks neat, clean and sturdy, which is an improvement on the original pipe work that came with our house. The work site was left clean and orderly in our garage and the yard put back in place where he had to dig. All this was done at reasonable price. Troy and Sons are knowledgeable, hard working and reliable. We will be calling them again if we need plumbing services in the future.
Before we called Troy & Sons another company gave us a quote that was nearly double what we eventually paid. I called first thing this morning after finding them through HomeAdvisor for a second opinion through my wife's urging. They arrived within an hour with our quote and the new unit was installed by lunch. This was even with dealing with a complication from our old unit. We will definitely use them again as we will most likely need more repairs with our house being older. I have never had such great customer service as this company!!!!! Thank you so much your highly satisfied customers Latasha and Corey Stevens!!!!!!
My water heater went out so spent last night reading and researching companies. Came across Troy & Sons Plumbing. After reading several comments I decided to give them a call and I think it was the best call I ever made. They were able to get someone out quickly to review the situation and give me an estimate to correct the problem which I was more then pleased with. When inquiring about when the repair could be done they were able to do it immediately (which was awesome as we had no hot water). They were very professional, knowledgeable and able to answer all my questions and address my concerns. Upon completion they checked their work to be sure it was working properly. I would highly recommend this company to anyone and give them 5 stars. My only regret is I cannot give them higher then 5 stars. They are without a doubt my go to plumbing company!
I've had the pleasure of using Troy and Sons' services twice (water heater once and main water line busting once) and both times they have been fantastic. They arrived on time and were extremely professional and courteous. Got the jobs done very well and to satisfaction.
I can't begin to tell everyone how pleased we are with Troy and Son's plumbing! We called late Thursday and they were here first thing Friday morning. We needed a bladder and valve replacement on our hot water heater. Troy took the time to explain everything even spoke with my home warranty agent to get everything taken care of. The work was done in less than an hour and at an amazingly low price! Troy was enough nice enough to replace a drain in our tub, he didn't have the part at that time but made sure to stop out later in the day to handle it. His sister runs the office and has the beat customer service! Will definitely recommend to everyone and use them again!
I recently had this company fix and update my leaky pipes in an older home. The workmanship was beautiful. I was in need of immediate service and they were very accommodating. You will not find this quality work, with the best customer service. Not to mention totally reasonable prices. Couldn't be happier. Highly recommend.
On-time; communicated with the customer.
Dear Mr. Troy and son Austin:
Just a few words to express my gratitude with the excellent job Austin did to re-route the emergency 'PVC' line incorporated with the emergency external discharge valve.
It is the rare exception and not the rule of today to find competent and knowledgeable professionals that can use the the technology of today!
I wish to let you know Mr.Troy that you have a business that will continue to expand because you sir, have the foresight of having passed your experience and the evolving technology to your sons and trusted employees.
Know full well I will be your best verbal advocate when it comes to plumbing problems as long as I can draw breath. Once again sir, if I can in anyway help to promote you and your company I will!
Most respectfully, Charles J. Brown
Professional, knowledgeable, clean, good follow up and great customer service
They were out at my place within 1 hour, fixed it quickly, cleaned up, and were upfront and clear in all communication and their rates, which were very fair. Thanks for your help.
Water heater failed Easter Sunday afternoon, put the request in HomeAdvisor and within 5 min. Troy called me to see what help I needed. He had Norman out the next morning and 1hr. later I had a new water heater. Fast, high quality work at a fair price, (and he didn't mind me looking over his shoulder and asking questions:) Can't recommend this business enough.
I'm happy I read the reviews before contacting another plumber. Troy called within minutes of my online request and was here on time. They inspected where the pinhole leak was coming from, made the repair and as well as other recommendations that I will definitely follow up on. I intend to use this company again. Very professional and reasonably priced. My worries are over...
I called and talked to Troy after seeing the reviews on this site. I'm glad I did. They completed a very professional and clean replacement of my water heater. The experienced installers knew exactly how to efficiently perform the job. I will definitely use Troy & Sons for future plumbing issues. It's great to have an affordable and competent option that allows me to use a local business in my community.
They called me immediately after I put the request in and was able to come to our place first thing in the morning. Would definitely recommend their service to anyone.
Very professional and knowledgeable
Quick, easy, affordable! These guys know how to get it done. I would trust them to complete another job anytime!
Excellent in all respects
Fast! Super efficient!
Professional, reliable, honest and affordable. Had work done on my Main Sewer line, these guys were great good hearted people. Extremely happy with their service. Great company I recommend them overall, one of the best companies out there for your Plumbing needs.
Response by Troy and Sons Plumbing: Thank you so much for the kind words!
Great customer service and family oriented. Fast and efficient. Pricing was great as well...as I chose Troy and Sons Plumbing over national and local services. I would recommend them and I will use them again for my plumbing needs. They installed a hot water heater for my family and I.
My renter said both guys where very friendly and professional, did the job in an out. The bathroom has leaked and the builder didn't install it right. They came in braced it, sealed it up and was so nice to call me and tell me the problem and then didn't charge me.Yes you heard it right. He was so honest and I feel so bad two guys on salary and a truck with wear and tear on his vehicle and insurance on them and the vehicle and not charge for the trip out. I intend on sending them something for their time, this is crazy. My renter couldn't believe it and the people at the grocery store over hearing my conversations could not believe it. We are in shock, I can tell you they are from the old school treat people right and they will tell everyone. You can tell from his conversation he was a Christian, God Bless him and his company. I would not use any one else ever.
Great service and quick work. Would recommend!
Call back was very prompt even though my issue was not an emergency. Troy was very professional. The employees arrived early and completed the replacement of a pressure relief valve and the home shutoff valve in 45 minutes. The cost was well below market. Thanks again Troy and to your team!
Troy was very courteous and contacted me quickly and was able to meet my schedule. The job was done in the most professional way.
Troy is a professional business man. He offered good advice at the same time being attentive to what I wanted accomplished. We quickly reached an agreement and the work was done in an extremely timely manor. I am now a loyal customer. Quality work at a reasonable price and a true desire to provide service and pass on applicable knowledge makes for a valuable member of our community. I highly recommend you give Troy a chance to earn your business.
I had an emergency and the company I had used in the past was not responsive. I called Troy and sons and they took care of the problem within two hours. Their prices were better and their service was great.